FAQs

Frequently Asked Questions

Orders & Shipping

Do you ship across India?

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Do you offer international shipping?

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How long will it take for my order to arrive?

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How can I track my order?

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Can I change or cancel my order after placing it?

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What should I do if I receive a damaged product?

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What is the cost of shipping?

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What If I didn't recieve an order confirmation email?

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Returns & Exchanges

What is your return and exchange policy?

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How do I initiate a return or exchange?

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How long does it take to process a refund?

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Can I exchange a product for a different size?

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Do you offer returns on sale items?

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Can I cancel my order?

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Sizing & Fit

What are the sizes you generally offer?

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How do I choose the right size?

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Where can I find the size chart?

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What if I am between sizes?

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Do you leave margins?

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Do you offer alterations?

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Can I change my size after ordering?

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Payment

Do you offer COD?

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Product Care

How should I care for my Ereena garments?

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How should I store Eri silk garments?

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Will the fabric soften over time?

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How can I make my garments last longer?

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Does the garment shrink?

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Eri Silk

What is Eri silk?

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Why is Eri silk known as peace silk?

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How is Eri silk different from other silks?

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Is Eri silk breathable?

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Is Eri silk suitable for warm climates?

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Is Eri silk sustainable?

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Does Eri silk have a glossy finish?

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Does Eri silk feel different from conventional silk?

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B2B & Partnerships

Do you accept bulk or corporate orders?

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Do you work with retailers and stockists?

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Can Ereena develop custom products or collections?

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How can I enquire about collaborations?

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