Returns, Exchanges & Refunds

We hope you love and wear your Ereena garment for years to come. If something isn't right, we're here to help.

Please note that all returns, exchanges, and refunds are subject to the terms below.

For India | Returns & Exchanges

You may request a return for store credit or an exchange for an alternate size within 7 days of receiving your order, provided the garment meets the eligibility conditions listed below.

If approved:

• Returns will be issued as store credit, valid for 6 months from the date of issue.
• Exchanges are subject to product availability.
• If you would like a different style instead of a size exchange, we recommend opting for store credit and placing a separate order.

Please note:

• A flat fee of INR 150 applies for returns and exchanges on orders that qualified for free shipping.
• We do not offer cash refunds except in cases of fulfilment errors or approved exceptions outlined below.
• Products purchased during sale periods, with discount codes, customised styles, gift cards, and select made-to-order pieces are considered final sale and cannot be returned or exchanged.

Return Process

To initiate a return or exchange, please write to us at <Email ID> with your order details.

Reverse pickup availability may vary by location. If reverse pickup is unavailable, customers may be required to ship the item back to us.

Returned merchandise remains the customer's responsibility until it reaches our studio. We recommend retaining proof of shipment.

Once received, garments will be inspected before approving the return or exchange.

Return Eligibility

Returned merchandise must meet all of the following conditions:

• Unused, unwashed, and undamaged
• Unaltered in any way
• Returned with original tags attached
• Returned in the original packaging wherever possible

Returns that show signs of wear, stains, damage, odours, washing, or alteration will not be accepted and may be sent back.

Please contact us if your garment was received without tags.

Repairs & Product Support

Where possible, we may offer repairs for manufacturing concerns.

If you experience an issue with your garment after purchase, please reach out to us at <Email ID>, and we'll do our best to assist.

Order Changes & Cancellation

Orders can only be modified or cancelled within 24 hours of placing the order.

To cancel your order, please write to <Email ID>.

Once an order enters processing, we may not be able to accommodate changes.

Colour & Product Variations

Every effort is made to represent colours and textures accurately.

However, due to variations across screens and the handcrafted nature of our process, slight differences in colour, weave, finish, and texture may occur. These are not considered defects, but part of what makes each piece unique.

Refund Policy

As Ereena garments are created through a considered and hands-on process, we generally do not offer refunds on completed orders.

Refunds will only be considered in the following situations:

• Incorrect item delivered
• Missing item in shipment
• Approved fulfilment error
• Order cancelled within the eligible cancellation window

Approved refunds will be processed to the original payment method within 7 to 10 working days.

Shipping fees, duties, and taxes (where applicable) are non-refundable.

For International Orders | Returns, Exchanges & Refunds

At this time, we do not offer returns or exchanges on international orders.

If your order arrives damaged or there is an issue with fulfilment, please contact us at <Email ID>, and we will review each case individually.

Please note:

• International duties, taxes, and customs charges are non-refundable.
• Sale, discounted, customised, and made-to-order items are final sale.
• Minor variations in handcrafted products are considered part of the making process and not defects.

If you have any questions, please write to us at <Email ID>. We'll be happy to help.