Refund policy
Returns & Refunds
We hope you treasure your Ereena piece for years to come. If something isn’t right, we’re here to help.
Natural Fabric Disclaimer
Every Ereena piece is crafted using natural Eri silk and responsibly sourced fabrics. Variations arising from handspinning, handweaving and dyeing may result in slight differences in colour, weave, texture and natural slub. These are inherent characteristics of our products that make them unique, reflect our craft-led production, and are not considered defects.
Please note that all returns and refunds are subject to the terms below.
For India | Returns & Exchanges
You may request a return within 5 days of receiving your order, provided the item meets all the eligibility conditions listed below. Eligible returns will be issued as store credit, valid for 6 months from the date of issue.
Ereena does not offer direct exchanges. If you require a different size, colour or product, you may return the eligible item for store credit and place a new order.
Return Eligibility
To be eligible for a return, the item must be:
- Unused, unworn, unwashed, and free from perfume, stains, or odours.
- Unaltered in any way.
- Returned with all original tags and brand labels attached.
- Returned in its original packaging.
Returns that show signs of wear, stains, damage, odours, washing, or alteration will not be accepted.
Once received, all returned items will undergo a quality inspection. If the return meets the eligibility conditions, store credit will be issued, after deducting any applicable return pickup cost.
Sale items, discounted products, customised styles and made-to-order pieces are considered final sale and are not eligible for return or refund.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please get in touch with us within 48 hours of delivery, with your order details and photographs of the product and packaging.
Once your request has been reviewed and approved, we will arrange a replacement, where possible, or a full refund to the original payment method. Return shipping for an approved damaged, defective or incorrect item will be covered by Ereena.
Returns under this criterion are accepted only under the following circumstances:
- You have received an incorrect item.
- You have received a size different from the one ordered.
- The product arrives damaged or defective.
Return Process
To initiate a return, please get in touch with us with your order details within 5 days of receiving your order.
Our team will review your request and guide you through the return process.
Reverse pickup availability may vary by location. If reverse pickup is unavailable, you may be required to ship the item back to us.
Returned merchandise remains the customer’s responsibility until it reaches our studio. We recommend retaining proof of shipment until your return has been successfully processed.
Once received, all returned items will undergo a quality inspection. If the return meets the eligibility conditions, store credit will be issued for the value of the returned product, after deducting any applicable return pickup cost, and will be valid for 6 months from the date of issue.
If a returned item does not meet the eligibility conditions, the return may be declined and the item may be sent back to you at your cost.
Repairs & Product Support
If you experience an issue with your piece after purchase, please get in touch with us. We’ll do our best to understand the issue and assist you.
Order Changes & Cancellation
Orders can be cancelled at any time before dispatch.
To request a cancellation, please get in touch with us as soon as possible.
Once an order has been dispatched, it can no longer be cancelled and will instead be subject to our standard return policy.
If you wish to make a change to your order, please get in touch with us as soon as possible. Once an order enters processing, we may not be able to accommodate changes.
Colour & Product Variations
Every effort is made to represent the colours and textures of our products as accurately as possible.
However, due to variations across screens and the handcrafted nature of our production process, slight differences in colour, weave, finish, texture, and natural slub may occur. These are inherent characteristics of natural and handcrafted fabrics and are not considered defects.
For International Orders | Returns, Exchanges & Refunds
At this time, we do not offer returns or exchanges on international orders.
If your order arrives damaged, defective, incorrect or there is another fulfilment error, please get in touch with us within 48 hours of delivery, with your order details and photographs of the product and packaging. Once the issue has been reviewed and approved, we will arrange a replacement, where possible, or a full refund to the original payment method.
Please note:
- International duties, taxes, tariffs, and customs charges are non-refundable.
- Minor variations in handcrafted products are considered part of the making process and are not considered defects.
Fair Usage
Ereena reserves the right to limit, decline, or charge a handling fee on returns where we identify a pattern of excessive returns, misuse of the return policy, or repeated claims of damage or defect that are not substantiated on inspection.